Big News About the Co-op Service Center

Dear Members,

I have some exciting news to share and wanted you to be among the first to know.

On Route 5 in Norwich, Vermont, an expansive auto repair facility is now vacant with the move of Prime Subaru to its new location in White River Junction. This repair facility has wide, expansive bays for vehicles, plenty of parking for customers, and convenient access to free public transportation by way of the Advance Transit Green Line. This comes at a great time for us, as our Service Center on Park Street in Hanover is working at capacity, with customers having to wait weeks for repairs.

On Tuesday, November 6, we finalized the paperwork to lease the Norwich facility. We plan to expand our repair operations into the space in the coming weeks. With two facilities in operation, we will bring much-needed relief to our Service Center employees and more repair services to our communities.

Any new business decision is exciting, but this one is particularly rewarding. Our customers often tell us there’s a simple reason they bring their vehicles to the Co-op: trust. They tell us they love the Service Center, but they wish we had more space. Now we will. The spacious, paved parking lot in Norwich has room for 100 vehicles, compared to the 20 vehicles we can hold at our Hanover location. We hope to begin scheduling appointments in December, and will be fully staffed and operational by next spring. To thank our members and customers, we will also plan a celebration at the new facility next year.

The advantages of having two repair centers are numerous. We can offer both New Hampshire and Vermont state inspections, a service many members have requested. We can greatly reduce the wait time for repairs. We can expand services from 5 1/2 days per week to up to 7. And we can make our business more streamlined and efficient, offering more repair work in less time.

None of this would be possible without a team of people working hard to make it happen. In particular, I’d like to spotlight the Co-op’s Service Center team and thank them for all of their hard work. Led by manager Jimmy Kidder, they not only have the vision to take us into the future, but they’ve helped make our Service Center the trusted business it is today.

Questions? We’d love to hear from you.

For general information about the Service Center
Jimmy Kidder
Service Center Manager
603-643-6387
jkidder@coopfoodstore.com

For media inquiries
Allan Reetz
Director of Public Affairs
603-640-6503
areetz@coopfoodstore.com

For all other questions or feedback
Amanda Charland
Director of Outreach and Member Services
603-640-6359
acharland@coopfoodstore.com

Ed Fox
General Manager
603-640-6555
efox@coopfoodstore.com

My thanks to all the members and customers who have made our Service Center so successful over the years. You’ve been patient, loyal, and supportive, and we look forward to having two locations with which to serve you for many years to come.

Want to talk more about this? Reach out anytime. My door is always open.

—ed

NOURISH. CULTIVATE. COOPERATE.

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Ed Fox

Ed Fox

Ed Fox is the Co-op General Manager. To contact, email EdFox@coopfoodstore.com.
Ed Fox

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